Terms and conditions
Client Service Agreement
This Client Service Agreement («Agreement») is made between Vaskehjelperen (hereinafter referred to as the «Agency») and the individual or entity engaging the referral services (hereinafter referred to as the «Client»).
1. Referral Service
The Agency refers independent, self-employed cleaners («Cleaners») to the Client. All Cleaners undergo a thorough screening process before being referred. The Agency verifies their legal status and work authorization in accordance with Norwegian law.
2. Payment
The Client must provide the Agency with a valid payment method to be kept on file for billing purposes. The Client is responsible for and agrees to pay the Agency for the full cost of the requested services. The referral fee charged by the Agency is reasonable and based on a fixed percentage of the service cost according to the Agency’s established fee schedule. The Client agrees to pay the Agency a referral fee for as long as the Client continues to engage or otherwise utilize the Cleaner’s services. The referal fee is included in the cost of the cleaning paid by the Client to the Agency.
3. Direct Hiring Prohibited
The Client agrees not to directly engage or hire any referred Cleaner during the term of this Agreement and for a period of nine (9) months after termination of services, without notifying the Agency. If services are provided without informing the Agency, the Client agrees to pay the Agency a NOK 15,000 finder’s fee per property. This clause protects the Agency’s business interests and is enforceable under Norwegian contract law.
4. Performance of Services
The Cleaner affirms that they possess the necessary qualifications, ability, and experience to perform the services requested by the Client, without the direction or supervision of the Agency. The Cleaner is solely responsible for the quality and satisfactory completion of the services.
In the event of complaints (e.g., dissatisfaction, breakage, or theft), the Cleaner is solely responsible for resolving the issue directly with the Client. If the Agency receives a complaint, it will notify the Cleaner so they may resolve it directly with the Client. The Agency is not liable for the Cleaner’s actions or service quality. The Client agrees to indemnify the Agency from any related claims, damages, or liabilities.
5. Independent Contractor
The Cleaner is not an employee of the Agency and operates as an independent contractor. The Client understands that they may have responsibilities depending on the nature of their engagement with the Cleaner, including any obligations related to tax or legal compliance. The Client agrees to comply with all applicable laws in this regard.
6. Acceptance of Terms
Utilizing the services of a Cleaner referred by the Agency constitutes acceptance of the terms of this Agreement, even if the Client does not return a signed copy to the Agency.
7. Termination and Cancellation Policy
The Client may replace or terminate a Cleaner at any time. However, if the Client cancels or reschedules a scheduled service with less than 24 hours’ notice, they agree to pay a cancellation fee equal to 50% of the scheduled service cost. This policy complies with Norwegian consumer protection regulations.
8. Attorney’s Fees
If the Agency must enforce any provision of this Agreement, the Client agrees to cover all reasonable associated costs, including attorney’s fees.
9. Governing Law and Jurisdiction
This Agreement is governed by Norwegian law. Any legal disputes may be resolved in the appropriate Norwegian courts.
10. Electronic Signatures
This Agreement may be executed electronically. Completion of the online booking form constitutes a valid and binding electronic signature.
Additional Provisions
Satisfaction Guarantee
If the Client is not satisfied with a referred Cleaner, the Agency will attempt to match them with a different Cleaner and/or relay concerns to the current Cleaner. If the Client is present during the cleaning and notices an issue, they should address it directly with the Cleaner.
The Agency offers a 24-HOUR WARRANTY PERIOD from the time of service completion. If the Client has a concern, they must contact the Agency within this period. The Agency is not responsible for repairing or replacing items damaged due to pre-existing wear, incorrect installation, or misuse.
Appointment Arrival Windows
Cleaners operate with a typical 1-hour arrival window (e.g., 8–9 AM or 3–4 PM). Delays can occur due to traffic or previous appointments. If delayed, the Cleaner will contact the Client directly to provide a new estimated arrival time.
Lifting and Hazardous Tasks
Clients may request tasks but should note that Cleaners usually do not use tall ladders or move heavy furniture due to injury or damage risks. If the Client wants areas behind appliances cleaned, they must move such items in advance.
Pets and Minors
The Cleaner will be mindful of pets and minors; however, the Client is solely responsible for supervising both during the service.
Job Quotations
Quotes are based on information provided by the Client, including estimated square meters. Final pricing may change if the Cleaner finds the conditions differ (e.g., more space, deep cleaning, move-in/out services). The Client can choose to pay an adjusted price for full service or pay the original quote for partial service.
Payment Terms
The Client agrees to pay the quoted price and must have a valid electronic payment method on file.
Termination
The Client may terminate this Agreement by giving at least 48 hours’ notice before a scheduled service. The Agency may terminate this Agreement immediately if the Client breaches any of its terms.
Client Representations and Warranties
The Client agrees to:
Provide a safe working environment.
Ensure access to all service areas.
Provide utilities (water, electricity, waste disposal) needed by the Cleaner.
Be authorized to engage cleaning services for the premises.
Move heavy items prior to the appointment if cleaning behind/under them is desired.
Secure or remove fragile, breakable, or valuable items (cash, jewelry, art, antiques, sentimental items) before the Cleaner arrives.