Terms and Conditions for Vaskehjelperen

Last updated: 12 April 2026

These Terms and Conditions apply to the booking and purchase of cleaning services from Vaskehjelperen AS (“Vaskehjelperen”, “we”, “us”, “our”), organisation number 935 851 211, email: post@vaskehjelperen.no.

By placing an order with Vaskehjelperen, the customer agrees to these Terms and Conditions.

1. The Parties

This agreement is entered into between Vaskehjelperen AS and the person or business placing the order (“the customer”, “you”, “your”).

Vaskehjelperen is the contracting party and service provider towards the customer. The customer enters into an agreement with Vaskehjelperen, and not with the individual cleaner who performs the assignment. All payments for services shall be made to Vaskehjelperen. Vaskehjelperen pays the cleaner separately under a separate agreement between Vaskehjelperen and the cleaner.

2. The Service

Vaskehjelperen provides home cleaning and related cleaning services as described on the website, in the booking flow, in the order confirmation, or in a written quotation.

The scope of the service, price, any supplements, frequency, and estimated duration will be stated in the booking confirmation or otherwise agreed in writing.

If, upon arrival, it becomes clear that the property, condition of the premises, or scope of work differs materially from the information provided by the customer, Vaskehjelperen may propose an adjusted price and/or adjusted time estimate before continuing the service. Any such adjustment must be accepted by the customer before additional work is carried out.

3. Orders and Formation of Contract

An order becomes binding when:

a) the customer places a booking through the website, by email, by phone, or through another accepted booking channel; and
b) Vaskehjelperen has confirmed the booking.

The customer is responsible for ensuring that all information provided during the booking process is complete and correct, including:

a) address and contact details;
b) size and type of property;
c) requested service and any extras;
d) frequency of service where relevant;
e) any special conditions or requests; and
f) any information necessary for safe and practical access to the property.

Vaskehjelperen reserves the right to refuse or cancel a booking before the service is performed if the requested service cannot reasonably be delivered, if the information provided is materially inaccurate, or if there are other objective grounds for refusal.

4. Prices and Payment

All prices are stated in NOK and include VAT where applicable, unless otherwise expressly stated.

The price applicable to the order will be the price stated on the website, in the booking flow, or in the quotation at the time the order is placed, unless a different price has been expressly agreed in writing.

The customer shall pay Vaskehjelperen for the service. Payment must not be made directly to the cleaner unless Vaskehjelperen has expressly agreed otherwise in writing.

Payment may be made using the payment methods offered on the website or otherwise made available by Vaskehjelperen from time to time, including card payments and/or Vipps where available.

By placing an order and selecting a payment method, the customer authorises Vaskehjelperen to charge the selected payment method for the agreed amount in accordance with the order, these Terms and Conditions, and any separate payment agreement accepted by the customer.

Unless otherwise stated in the booking flow or booking confirmation, payment will be charged as stated at checkout or in the booking confirmation.

If payment is not made on time, Vaskehjelperen may charge default interest, reminder fees, and reasonable debt collection costs in accordance with applicable law.

5. Subscription and Recurring Payments

This clause applies where the customer orders regular cleaning services or any service paid for through recurring charges.

By entering into an agreement for recurring cleaning services, the customer authorises Vaskehjelperen to charge the selected payment method in accordance with the agreed payment schedule and any payment agreement accepted through Vipps or another payment provider.

Before the customer enters into a recurring payment agreement, Vaskehjelperen will clearly present:

a) the price or pricing basis;
b) the payment frequency;
c) the timing of charges;
d) the scope of the service;
e) any minimum commitment period, if applicable; and
f) how the subscription may be cancelled or changed.

Unless otherwise expressly stated in the booking confirmation, the subscription has no minimum commitment period and continues until terminated by the customer or by Vaskehjelperen in accordance with these Terms and Conditions.

The customer may terminate recurring cleaning services by contacting Vaskehjelperen by email at post@vaskehjelperen.no or through the customer account or booking solution where available. Notice of termination must be received no later than 48 hours before the next scheduled cleaning visit. If notice is received after that deadline, the next scheduled cleaning visit and the associated charge may still be carried out, and the termination will take effect thereafter.

The customer may also request changes to the frequency, scope, or timing of recurring services. Requested changes are not binding until confirmed by Vaskehjelperen.

If the price, frequency, scope of service, or any other material subscription term is changed by Vaskehjelperen, the customer will be notified in advance within a reasonable period before the change takes effect. The customer may terminate the subscription before the change takes effect.

If a recurring payment fails, Vaskehjelperen may retry the charge, request updated payment details, and/or suspend future services until valid payment has been received.

By entering into an agreement involving recurring payments, the customer confirms that they are at least 18 years old and legally capable of entering into a binding agreement.

6. Delivery and Performance of the Service

The service is deemed delivered when the agreed cleaning service has been completed at the customer’s address.

Appointment times may be stated as a time window rather than an exact time. Reasonable delays may occur due to traffic, weather, illness, operational issues, or delays in previous assignments. Vaskehjelperen will notify the customer as soon as reasonably possible if a material delay occurs.

If Vaskehjelperen is unable to perform the service as agreed, the customer will be offered, where appropriate:

a) a new appointment; or
b) a refund for the part of the service that was not performed.

7. Customer Responsibilities

The customer must ensure that Vaskehjelperen and/or the assigned cleaner have safe and necessary access to the property at the agreed time.

Unless otherwise agreed, the customer must ensure:

a) access to water and electricity;
b) that the working area is safe and suitable for cleaning;
c) that valuable, fragile, or irreplaceable items are stored safely;
d) that pets are handled in a safe manner;
e) that any alarm, access code, key handover, parking arrangement, or other practical access requirement has been clearly communicated in advance; and
f) that heavy furniture, appliances, or other objects are moved in advance if the customer wants cleaning behind or underneath them.

Vaskehjelperen may refuse to perform work that involves an unreasonable risk of injury, health hazard, unlawful conditions, or risk of damage to persons or property.

8. Changes, Cancellation, and Rescheduling

The customer may request a change or rescheduling of a booking by contacting Vaskehjelperen.

If a one-time booking is cancelled or rescheduled less than 48 hours before the agreed start time, Vaskehjelperen may charge a cancellation fee of up to 50% of the agreed price.

If the booking is cancelled after the cleaner has arrived, or if access is not provided as agreed, Vaskehjelperen may charge up to 100% of the agreed price.

Any cancellation fee shall not exceed Vaskehjelperen’s reasonable losses and costs arising from the late cancellation, including reserved time, travel, and administration.

For recurring services, the rules in clause 5 also apply.

Vaskehjelperen may reschedule a booking where necessary due to illness, force majeure, staffing issues, or other operational reasons. In such cases, Vaskehjelperen will offer a new appointment within a reasonable time.

9. Right of Withdrawal

If the customer is a consumer and the agreement is concluded through distance selling, including booking through the website, the customer may have a statutory right of withdrawal of 14 days under applicable law.

The withdrawal period normally starts from the day the agreement is concluded.

If the customer wishes the service to begin before the withdrawal period has expired, the customer must expressly request this during the booking process.

If the customer exercises the right of withdrawal after the customer has expressly requested early commencement of the service and the service has already begun, the customer may be required to pay a proportionate amount for the part of the service that has already been performed, to the extent permitted by applicable law.

If the service has been fully performed after the customer expressly requested early commencement and acknowledged that the right of withdrawal may be lost once the service has been fully performed, the right of withdrawal may cease to apply to the completed service to the extent permitted by applicable law.

To exercise the right of withdrawal, the customer must send an unequivocal written notice to post@vaskehjelperen.no within the applicable time limit. The customer may also use the standard withdrawal form where applicable.

10. Returns

As Vaskehjelperen provides services and not physical goods, ordinary return rights applicable to goods do not apply.

The customer’s rights are instead governed by the rules on cancellation, complaints, and withdrawal set out in these Terms and Conditions and under applicable law.

11. Complaints

If the customer believes that the service has not been performed as agreed, the customer should notify Vaskehjelperen within 24 hours after the service was completed.

Complaints must be sent to post@vaskehjelperen.no and should include:

a) a description of the issue;
b) photographs where relevant; and
c) the customer’s name, address, and contact details.

Where a complaint is well-founded, Vaskehjelperen will, within a reasonable time, assess and decide on an appropriate remedy, which may include:

a) re-cleaning of the relevant area;
b) a proportionate price reduction; or
c) a refund, where appropriate and legally required.

Vaskehjelperen must be given a reasonable opportunity to investigate the matter and, where appropriate, remedy the issue before the customer arranges for a third party to redo the work at Vaskehjelperen’s expense.

12. Liability

Vaskehjelperen is responsible to the customer for the service provided, subject to mandatory applicable law.

Vaskehjelperen is not liable for:

a) issues caused by inaccurate, incomplete, or misleading information provided by the customer;
b) lack of access to the property;
c) delays or non-performance caused by circumstances beyond Vaskehjelperen’s reasonable control;
d) damage resulting from normal wear and tear;
e) damage caused by hidden defects, poor installation, pre-existing weaknesses, or age-related deterioration in furniture, fixtures, materials, flooring, surfaces, appliances, or fittings; or
f) damage resulting from the customer’s failure to secure fragile, loose, unstable, or unusually valuable items.

The customer must notify Vaskehjelperen without undue delay of any alleged damage or loss. Any claim must be documented as far as reasonably possible.

Nothing in these Terms and Conditions limits any rights the customer may have under mandatory law.

13. No Direct Agreement with the Cleaner

Any cleaner who performs services does so on behalf of, or through assignment from, Vaskehjelperen.

The customer shall therefore book, amend, cancel, and pay for services through Vaskehjelperen unless Vaskehjelperen has expressly agreed otherwise in writing.

The customer has no payment relationship with the cleaner in respect of the services covered by this agreement.

14. Termination or Suspension by Vaskehjelperen

Vaskehjelperen may terminate or suspend the agreement with immediate effect in the event of material breach, including:

a) serious or repeated payment default;
b) threatening, abusive, discriminatory, or unsafe conditions for staff or cleaners;
c) serious lack of cooperation necessary to perform the service; or
d) any other material breach of these Terms and Conditions.

Vaskehjelperen may also terminate an ongoing subscription on reasonable notice where there are objective grounds for doing so, including operational changes, service area limitations, or repeated practical obstacles to delivery of the service.

15. Personal Data

Vaskehjelperen processes personal data in accordance with applicable data protection legislation and its Privacy Policy.

By booking a service, the customer acknowledges that Vaskehjelperen may process personal data necessary to administer bookings, payments, customer service, recurring services, complaint handling, and the performance of the agreement.

Further information is available in the Privacy Policy on the website.

16. Governing Law and Dispute Resolution

This agreement is governed by Norwegian law.

The parties shall first seek to resolve any dispute amicably.

If the customer is a consumer and the dispute cannot be resolved amicably, the customer may contact the relevant Norwegian consumer authority or complaint body, including Forbrukertilsynet, where applicable.

Any dispute may otherwise be brought before the ordinary courts of Norway, subject to mandatory consumer protection rules.

17. Contact Information

Vaskehjelperen AS
Organisation number: 935 851 211
Email: post@vaskehjelperen.no

18. Business Information Displayed on the Website

For clarity, the following information is available or shall be made available on the website:

a) Vaskehjelperen AS’ company name and organisation number;
b) contact information, including email address;
c) a description of the services offered;
d) applicable prices or pricing principles; and
e) where recurring services are offered, information about duration, cancellation, changes, and payment terms.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced or interpreted so far as possible in a manner that reflects its original purpose and is valid under applicable law.