Client Service Agreement
This Client Service Agreement («Agreement») is made between Vaskehjelperen (hereinafter referred to as «Agency») and the individual or entity engaging the referral services (hereinafter referred to as «Client»).
1. Referral Service
The Agency refers independent, self-employed cleaners («Cleaners») to the Client. All Cleaners undergo a thorough screening prior to being referred, and the Agency verifies their legal status and work authorization in accordance with Norwegian law.
2. Payment
Payment is due at the time the service is scheduled. The Client must provide the Agency with a valid payment method to be kept on file for billing purposes. The Client is responsible for and agrees to pay the Agency for the full cost of the requested services. The referral fee charged by the Agency is reasonable, negotiable, and based on a fixed percentage of the service cost per the Agency’s established fee schedule. The Client agrees to pay the Agency a referral fee for as long as the Client continues to engage or otherwise utilize the Cleaner’s services.
3. Direct Hiring Prohibited
The Client agrees not to directly engage the services of any referred Cleaner during the term of this Agreement and for a period of nine (9) months after termination of services without informing the Agency of the scheduled services. Should services commence or additional services be provided without informing the Agency, the Client agrees to pay the Agency NOK 15,000 as a finder’s fee per property. This clause is intended to protect the Agency’s business interests and is enforceable under Norwegian contract law.
4. Performance of Services
The Cleaner represents that they possess the qualifications, ability, and experience to perform all services requested by and rendered to the Client without the advice, control, or supervision of the Agency. The Cleaner is solely responsible for the satisfactory performance of services rendered to the Client. In the event the Client communicates a complaint regarding the quality of services rendered, breakage, theft, or any other problem occurring while the Cleaner rendered service, it is the sole responsibility of the Cleaner to resolve the problem directly with the Client. If any such complaints or concerns are received by the Agency, the Agency agrees to promptly inform the Cleaner so they may resolve the matter directly with the Client. The Agency shall not be liable, and the Client agrees to indemnify the Agency from and against any claims, losses, costs, fees, liabilities, damages, or other injuries that arise as a result of the Cleaner’s actions or unsatisfactory performance.
5. Independent Contractor
The Agency is not the employer of the Cleaner referred to the Client. The Cleaner operates as an independent contractor. The Client acknowledges that they may have certain responsibilities depending upon the nature of the professional relationship established with the referred Cleaner and thus may be liable for payment of any applicable taxes incurred during and throughout the course of the engagement. The Client agrees to comply with all applicable laws regarding their engagement with the Cleaner.
6. Acceptance of Terms
The Client understands and agrees that their engagement or utilization of the services of a Cleaner referred by the Agency constitutes acceptance of the terms and conditions of this Agreement, even if the Client does not return a signed copy of this Agreement to the Agency.
7. Termination and Cancellation Policy
The Client reserves the right to replace or terminate the Cleaner for any reason. However, if the Client cancels or reschedules a scheduled service with less than 24 hours’ notice, the Client agrees to pay a late cancellation fee equivalent to 50% of the scheduled service cost. This policy aligns with Norwegian consumer protection laws, which allow for such terms when clearly stated in the agreement.
8. Attorney’s Fees
The Client agrees to pay all reasonable costs, including, but not limited to, attorney’s fees incurred by the Agency to enforce any provision in this Agreement.
9. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Norway. Any action or proceeding commenced regarding this Agreement or the subjects herein shall be brought in the appropriate courts of Norway.
10. Consent for Use of Electronic Signatures
This Agreement may be executed by original, facsimile, and electronic signatures, each of which when affixed shall be deemed to be an original that is enforceable against the executing party. The Client accepts that the completion of the online booking form shall serve as an electronic signature.
The parties hereby certify, represent, and warrant that they have carefully read this Agreement, fully understand its effect, and agree to all its terms, provisions, and conditions.
Additional Provisions
Satisfaction Guarantee
If you are not completely satisfied with any part of the Agency’s referral service, we can match you with a different Cleaner and/or contact your Cleaner on your behalf, if possible. If you are home and notice that your Cleaner overlooked something, feel free to contact your Cleaner directly.
The Agency has a 24-HOUR WARRANTY PERIOD from the day of completion of the cleaning. If you have an issue, please call within that time frame, and we’ll relay the information to your referred Cleaner. The Agency will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.
Appointment Arrival Time Windows
If you wish to be present during the cleaning visit, please be advised that most Cleaners have an arrival window of 1 hour, such as between 8-9 AM, 3-4 PM, etc. Various factors can affect their schedules, such as cancellations or delays. If the referred Cleaner happens to be running late to your appointment, they will likely contact you directly and provide a new expected time of arrival.
Lifting and Hazardous Tasks
You are free to ask your referred Cleaner to perform tasks as needed. However, please note that most Cleaners typically will NOT agree to use tall ladders or move heavy furniture. These activities pose risks of injury or could potentially cause damage to your property, such as scratches on wood floors. If you would like the Cleaner to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), we recommend moving these items prior to the cleaning visit to allow access to the area.
Pets and Minors
While the Cleaner will do their best to be aware of the Client’s pets and minors, the Client is responsible for supervising and managing any minors or pets during the cleaning process.
Job Quotations
The actual price payable by the Client is calculated based on the square meters (sqm) in the household. Any price quoted by the Agency is an estimate only, based on the Agency’s experience and the information provided by the Client. If, upon arrival, it is apparent that the actual cost of the service will exceed the quoted amount (e.g., more sqm than originally reported, or a move-in/move-out job), the Cleaner will provide the Client with the option to pay an increased fee to complete the service or pay the quoted amount without the service being completed.
Payment terms
The Customer agrees to pay the price quoted by Vaskehjelperen and will have acceptable payment method on file prior to the Service Time, unless otherwise agreed in advance with Vaskehjelperen. If no payment has been made by the Service Time, Vaskehjelperen will use reasonable measures to contact the Customer for updated payment information. In the event that Vaskehjelperen cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.
Termination
This Agreement may be terminated by the Customer by providing at least 48 hours notice prior to the Service Time. Vaskehjelperen may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
Customer Representations and Warranties
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Referred Cleaner to perform the Service; the Referred Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Referred Cleaner to provide the Service; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Referred Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.