Privacy Policy for Vaskehjelperen

Last updated: 12 April 2026

This Privacy Policy explains how Vaskehjelperen AS, organisation number 935 851 211, email: post@vaskehjelperen.no (“Vaskehjelperen”, “we”, “us”, “our”), collects, uses, stores, and shares personal data when you use our website, contact us, request a quote, book cleaning services, sign up for recurring services, or otherwise interact with us.

Vaskehjelperen AS is the data controller for the personal data described in this Privacy Policy, unless otherwise stated.

If you have questions about this Privacy Policy or our processing of personal data, you can contact us using the details at the end of this page.

1. What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact information
Name, address, phone number, email address, and other contact details you provide.

Booking and service information
Information about your booking, including service address, type of cleaning, size of property, date and time, frequency of service, practical access information, and special requests relevant to the service.

Payment and transaction information
Information related to payment method, payment status, transaction references, invoices, refunds, recurring payment agreements, and failed or completed payments. We do not store full payment card details ourselves unless expressly stated and lawfully handled through an approved solution.

Customer communications
Information you provide when you contact us by email, phone, contact form, chat, social media, or other channels, including correspondence and service-related feedback.

Complaint and claim information
Information submitted in connection with complaints, claims, damages, dissatisfaction, follow-up cases, and related photographs or descriptions.

Website and technical information
IP address, browser type, device information, operating system, pages visited, date and time of visits, referral source, and similar technical usage information collected through cookies or similar technologies where applicable.

Account and subscription information
If relevant, customer account details, recurring service preferences, subscription status, service history, cancellation history, and related administration data.

2. How We Collect Personal Data

We collect personal data:

a) directly from you when you fill in forms, request a quote, make a booking, set up recurring services, contact us, or otherwise communicate with us;
b) through your use of our website, including via cookies and similar technologies where applicable;
c) from payment providers and booking-system providers to the extent necessary to confirm payments, administer recurring payments, handle refunds, or prevent fraud; and
d) from cleaners or operational staff only to the extent necessary to perform, document, or follow up the service you have booked.

3. Why We Process Personal Data

We process personal data for the following purposes:

a) to respond to enquiries and provide customer service;
b) to prepare quotes and manage bookings;
c) to perform cleaning services and administer the customer relationship;
d) to process payments, invoices, recurring payment agreements, and refunds;
e) to communicate with you about bookings, changes, cancellations, delays, and complaints;
f) to document work performed and handle claims or disputes;
g) to comply with legal obligations, including accounting and bookkeeping obligations;
h) to improve our website, booking flow, and services; and
i) to send marketing communications where permitted by law or where you have given consent.

4. Legal Bases for Processing

We process personal data only where we have a valid legal basis under the GDPR. Depending on the circumstances, one or more of the following legal bases may apply:

Performance of a contract
We process personal data where necessary to take steps at your request before entering into a contract or to perform a contract with you, for example when you request a quote, make a booking, receive a cleaning service, or use a recurring cleaning arrangement.

Legal obligation
We process personal data where necessary to comply with legal obligations, including accounting, bookkeeping, tax documentation, and handling certain consumer-law matters.

Legitimate interests
We may process personal data where this is necessary for our legitimate interests, provided that your rights and freedoms do not override those interests. This may include service planning, complaint handling, fraud prevention, IT security, internal administration, business development, and limited service-related communication.

Where we rely on legitimate interests, our legitimate interests may include operating our business efficiently, protecting our services and systems, documenting service delivery, and improving the customer experience.

Consent
Where required, we process personal data on the basis of your consent, for example for certain non-essential cookies or certain marketing communications. Where processing is based on consent, you may withdraw your consent at any time for future processing.

5. Is It Mandatory to Provide Personal Data?

Some personal data is necessary for us to enter into and perform the agreement with you. For example, we need your name, contact details, service address, and relevant booking information in order to provide the requested cleaning service.

If you do not provide personal data that is necessary for booking or performing the service, we may be unable to process your order, provide the service, or handle payment and follow-up.

Providing personal data for marketing, non-essential cookies, or optional follow-up requests is voluntary unless otherwise stated.

6. Sharing of Personal Data

We may share personal data with third parties where necessary and lawful, including:

a) payment providers, including Vipps and other payment processors, to handle payments, refunds, and recurring payment agreements;
b) website, hosting, IT, and booking-system providers;
c) accounting, invoicing, debt collection, legal, and advisory providers where relevant;
d) cleaners and operational personnel, but only to the extent necessary to perform the booked service;
e) public authorities where required by law; and
f) insurers, legal advisers, or complaint/dispute bodies where relevant in connection with claims or disputes.

We do not sell your personal data to third parties.

7. International Transfers

As a general rule, we aim to process and store personal data within the EEA.

If personal data is transferred outside the EEA, we will ensure that the transfer takes place on a lawful basis under the GDPR, for example through an adequacy decision, the European Commission’s standard contractual clauses, or another recognised safeguard.

You may contact us if you would like more information about such safeguards where relevant.

8. How Long We Store Personal Data

We store personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the category of data and the reason for processing. For example:

a) booking and customer-service information may be retained for as long as necessary to administer the customer relationship and deal with follow-up questions, complaints, and documentation needs;
b) accounting and transaction data may be retained for the period required by applicable bookkeeping and accounting rules;
c) complaint and claim documentation may be retained for as long as reasonably necessary to establish, exercise, or defend legal claims; and
d) cookie and analytics data may be stored according to the settings of the relevant tool and your cookie choices.

When personal data is no longer needed, we will delete it or anonymise it, unless continued storage is required by law.

9. Your Rights

Subject to applicable law, you may have the right to:

a) request access to the personal data we hold about you;
b) request correction of inaccurate or incomplete data;
c) request deletion of personal data in certain circumstances;
d) request restriction of processing in certain circumstances;
e) object to processing based on legitimate interests;
f) withdraw consent at any time where processing is based on consent;
g) request data portability where applicable; and
h) lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

We will facilitate the exercise of your rights in accordance with applicable law. You may contact us using the contact details below if you wish to exercise any of your rights.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for necessary functionality, security, analytics, and user experience.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings and, where applicable, through our cookie banner or cookie settings tool.

If you use analytics, advertising, Meta Pixel, Google tools, or similar services on the website, your cookie banner and cookie information should accurately reflect the tools actually in use.

11. Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures are designed in light of the nature of the personal data and the risks associated with the processing. However, no system can guarantee absolute security.

12. Children and Minimum Age

Our services are intended for adults.

Customers must be at least 18 years old to enter into a recurring payment agreement with Vaskehjelperen, as stated in our Terms and Conditions.

We do not knowingly enter into recurring payment agreements with persons under 18 years of age. If we become aware that personal data has been submitted in violation of this requirement, we will assess the matter and delete or restrict the data where appropriate and in accordance with applicable law.

13. Automated Decision-Making

We do not make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you, unless this is expressly stated and permitted by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or our processing practices.

The latest version will always be available on our website, and the date of the latest update will be shown at the top of this page.

15. Contact Details

If you have questions about this Privacy Policy or how we process personal data, please contact:

Vaskehjelperen AS
Organisation number: 935 851 211
Email: post@vaskehjelperen.no

16. Right to Complain

If you believe that our processing of your personal data does not comply with applicable law, you may contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).